Wickedly Good FAQ's

What is the booking process?

Once you have contacted us by either filling out our booking form or calling us. We require half of your invoice to be paid at the time of the booking. The balance is due 1 week before the function date. If the event is less than 2 weeks away, full payment must be received before event.

How do I make a payment

We accept electronic funds transfer or credit card (surcharge of 3%).

How does the unit work?

The unit is comprised of two basic sections: the heater base, which contains the holding basin, and the fountain unit, which contains the Auger (similar to a corkscrew). The temperature is set on the fountain, then the chocolate is poured into the base. Once the motor is turned on the fountain will begin to flow.

Can the fountain be used outside?

Only our 70 cm fountains can be used outside. We can provide an acrylic cover which allows the fountain to be used outside. We do not recommend using an uncovered fountain outside for two reasons: 1) Chocolate attracts insects, 2) even a small breeze can blow some of the chocolate out of the fountain...

What type of Chocolate do you use?

Only use the chocolate supplied or recommended by Wickedly Good Chocolate Fountains. We use Callebaut, a Belgian Couverture chocolate which has a high cocoa butter content. This high quality chocolate has a high fluidity when melted. We don't add any oils to the chocolate. Choose from Milk , White or Dark.

Do you re-use the chocolate?

Most definitely not. Once the chocolate has been put in the bowl or added to the chocolate fountain it is always discarded at the end of the event. Should you want to keep any leftover chocolate you do so at your own risk.

What do I need to supply?

DIY Package – You will need to pick up and return the chocolate fountain to Aldinga Beach. You will need a sturdy table and set up close to mains power (a normal household 10amp) . Also you will need any dipping foods you want to offer your guests. The chocolate fountain must be returned clean.

Can I supply my own dipping foods?

Yes you can. Any food that you can stick on a skewer and will not disolve or crumble in the chocolate is suitable.

How do I pre-melt chocolate?

The chocolate can be melted in the fountain. Allow at least one hour before the start of your event

Is the fountain easy to assemble, use and clean?

No cleaning is required - we take care of that! All we ask is that you wrap the fountain in cling wrap at the end of your event. The fountains are delivered (or collected) already assembled and with clear operating instructions.